Smartphones Deliver Better and Speedier Services MORE FROM STATETECH: Find out how New York City’s child protective staff use tablets to better manage investigations. Fewer steps means fewer opportunities to make mistakes or miss a required field on a form.” “They don’t have to write something down on paper and then go to their office and enter it into a database later, because it all just syncs up. “A big benefit is one-stop data entry,” she says. Using handheld technology helps city and state agencies gain efficiencies, increase accuracy and integrate information more easily with state networks and databases, says Amy Hille Glasscock, a senior policy analyst with the National Association of State Chief Information Officers. But e-citations are just one use for mobile field devices.įirst responders around the country are also using them to keep track of personnel, map locations and share data in real time during emergency scenarios. ![]() But citizens in Long Beach, Calif., can take solace in the fact that their citations are more accurate and accessible than ever, now that the city has replaced its aging Motorola handheld citation units with 63 new Samsung Galaxy S8+ smartphones.Īccording to the eCitation Coalition, an industry trade group, electronic ticketing can reduce errors by 50 percent while increasing city revenues by 30 percent or more. Nobody likes being on the wrong end of a parking ticket.
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